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SERVICE MANAGEMENT CLARITY TO DRIVE

SUCCESS

Is your Service Integration at the right depth?

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Increased complexity and volume of Service Providers, internal and external, across a digital on-demand IT and Enterprise Business ecosystem requires a more strategic, contemporary and holistic integrated approach with sufficient agility to meet business demands.   

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True SIAM and Service Integration incorporates new ways of working, collaboration, and a human-centric approach to orchestrate and manage data, service levels, process, technology, governance & functions at the right level of integration for you, without significant overhead.


Please contact Harp Strategy to discuss how we can help your Organisation shift to an integrated culture, and re-focus Service Management effort toward the areas that deliver real SIAM value and will propel you to where you need to be.

PEOPLE

Do you have an Integrated Service Culture?

Fact #1- Did you know Gartner reports one of the reasons

Digital Transformation Initiatives fail is due to Culture Blindness.  

"Culture is one of the biggest barriers". 

Read more on Harp Strategy Integrated Culture Coaching.

Book a call to discuss how we can help you. 

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SERVICE INTEGRATION VISION

STRATEGY

Understand what Service Integration means for your Organisation? 

Gain Commercial input prior to

 Service Transition and 

focus effort to support your Strategic Vision. 

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Ensure you are Ready

SIAM MODEL
&
ROADMAP

DESIGN

SIAM Model Definition

to map end-to-end Services across your Service Provider ecosystem.

Clearly identify current state to transform to future state and

New Ways of Working. ​

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Design to Execute

VALUE

POD

APPROACH

IMPLEMENT

Practical Service Integration

using a realistic approach to achieve rapid benefits. 

Engagement across all Stakeholders and Suppliers to embed positive Change. 

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Focus on Value

END-TO-END
SERVICE PROVIDER
ADOPTION 

facilitate

Do External Partners, Suppliers and Internal Providers all clearly understand their contribution to 

Service Integration? 
Harp act as an unbiased 3rd Party to facilitate and onboard SIAM. 

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Shift the Lens

Harp Strategy offer Strategic Consulting across the Customer Organisation & 

Suppliers to facilitate an unbiased and agnostic SIAM Model with mutually agreed outcomes 

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SUPPLIER ONBOARD

SIAM Specialist & Consultant to facilitate Service Integration of your Suppliers

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DEFINE

ENGAGE

ALIGN

HARP SIAM MODEL
 

I live and work on the land of Gadigal people of the Eora nation, the traditional custodians of this land.

I pay my respects to Aboriginal and Torres Strait Islander Elders past, present, and emerging.

I acknowledge that it always was and always will be Aboriginal land.

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