Why You Need SIAM

Karen Armstrong Tucker
9 hours ago
2 min read

Does your organization or Government agency rely on multiple internal and external 3^rd Party Service Providers to deliver IT and Business Services.

YES?

If so, you need SIAM (Service Integration and Management).

SIAM is a Best Practice Management Methodology that integrates all your Service Providers (SPs) to collaborate seamlessly under a unified operating model.

It supports cross-functional, cross-process, and cross-provider integration.

It is the evolution of how to correctly apply a framework for “Integrated Service Management” such as ITIL, therefore there are dependencies on ITIL Foundational capability to successfully implement SIAM.

SIAM Value

SIAM is the “glue” that creates an ecosystem where all parties are clear about their roles and responsibilities and are empowered to deliver within those boundaries.

Introducing the ‘Service Integrator Function’ will manage the complexities of dealing with multiple Service Providers and allow the Customer Organisation or Government Agency to focus on their retained capabilities instead of being consumed constantly “Fighting Fires”.

SIAM Benefits

Improve Service Quality
Reduce Risk & Cost
Shift to a Service Orientated Culture
Embed Collaboration
Improve Supplier Contracts & Relationships
Reduce Silo’s & Blame Game
Maximum Value from Supplier Investment
Improved Flexibility, Agility & Pace
Increase Internal Capability
Clear Accountability
End-to-End Visibility
Work as a Cohesive Team

SIAM Concepts

Introduces the Service Integrator Function

SIAM Layers: Customer Organisation, Service Integrator & Service Providers.

SIAM Structure: How you source a Service Integrator?

SIAM Roadmap: Discovery & Strategy, Plan & Build, Implement, and Run & Improve.

SIAM Model: An important output of the Discovery & Strategy Stage.

How do we get there?

Harp Strategy specialise in SIAM Consultancy.

If you are new to SIAM, we would recommend our “Current State SIAM Assessment”. This is your SIAM Readiness evaluation and will help to identify any Service Management gaps that are a dependency for SIAM Success.

Current State SIAM Assessment

What’s Next?

Harp Strategy can facilitate the SIAM Roadmap for you, commencing with ‘Discovery & Strategy’, to produce a ‘Fit for Purpose’ SIAM Model outline for your environment.

Service Integration: Strategy & Vision

SIAM Model & Roadmap

Are you on the right track?

Are you already on your SIAM Journey and need some unbiased expertise and assurance to ensure you realise the many benefits of SIAM. Harp Strategy can perform a “Current State SIAM Assessment” and facilitate the implementation of your SIAM Model across your Service Providers.

Strategic Partnership: SIAM Supplier Facilitation