REVIEW & ASSESS- CURRENT STATE SERVICE INTEGRATION
How far away is your Organisation from adopting SIAM?
How well are you managing your Service Provider ecosystem?
Many Organisations believe they have adopted and implemented SIAM, however often this has just been inherited under the Service Management umbrella or dispersed across Service Provider Functions, without focus or governance.
Maybe the concept of introducing a new 'Service Integrator (SI) Function', is misunderstood and SIAM didn't provide the culture shift, it needs, to be successful.
Or you've heard about Best Practice SIAM and it's part of your IT Strategy & Roadmap, with the intent to address pain-points and low maturity of your IT Service Management (ITSM) capability, without considering an uplift of the Practices which SIAM is dependant on?
Or....you wish to incorporate SIAM as part of your RFP and Commercial arrangements with new Third Party Suppliers, but don't have the in-house expertise for input into your Statement of Requirements (SoR).
So where do you begin? How do you know if you are ready?
Service Integration & Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of Service Providers.
It can be applied to environments that include external Service Providers, internal Service Providers, or a combination of internal and external Service Providers.
SIAM provides governance, management, integration, assurance, and coordination to ensure that the Customer Organisation or Government Agency gets maximum value from its Service Providers and will address challenges from complex operating models.
It supports cross-functional, cross-process, and cross- provider integration.
It is the evolution of how to correctly apply a framework for “Integrated Service Management”, such as ITIL, therefore there are dependencies on ITIL Foundational capability to successfully implement SIAM.
An unbiased and independent 'SIAM Feasibility or Health Check Review', provides expert guidance, with clear direction on where to focus effort. It will show you how you can benefit from SIAM with a Roadmap to position you for success.
Harp Strategy performs comprehensive Discovery to evaluate all elements applicable to Service Integration across the ecosystem for varied Client Structures and Models.
This allows us to have a holistic view and tease out the areas which are a risk to Service Assurance, mapped to your unique objectives of Service Value.
"We believe true Service Integration is Holistic, and Knowledge is your Power"
Harp Strategy will share insights and recommendations for a practical approach to prepare, adopt or uplift your SIAM capability.
If this sounds like something your Organisation needs, to progress your SIAM journey and give you the clarity to address those 'Grey Areas', we would love to chat.
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Harp Strategy (Salt Eagle Pty Ltd)
+61 439 622 830